Book Now

Terms & Conditions

In the intricate dance of securing transportation services, this Agreement, formed by the amalgamation of terms and conditions and the web-based booking form, stands as the comprehensive pact delineating the provision of taxi and airport transfer services (“Service”) between you and Crete Luxury Taxi. By completing the booking form and engaging in the Service, you unequivocally signify your acceptance of the terms and conditions enshrined in this Agreement.

Booking

  • When making your taxi reservation, it is imperative to allocate ample time, considering airline check-in requirements and potential delays attributable to traffic conditions. Crete Luxury Taxi absolves itself of responsibility for delays arising from your failure to allocate sufficient time for reaching your destination or if passengers are unprepared for collection at the designated time.
  • Selecting an appropriately sized vehicle to accommodate passengers and luggage is your responsibility. Crete Luxury Taxi cannot guarantee the transport of excessive luggage. Notably, irrespective of age, a child counts as one passenger. If wheelchair transportation is required, please indicate this during the booking process.

Prices & Payment

  • Crete Luxury Taxi will send a quote via email, derived from the information you provide. The rate that the company and the customer have negotiated and agreed with and relating to the specific service does not include fines or other additional charges. The offer is subject to revision in the event of material changes to the original itinerary, number of passengers or type/size of vehicle required.
  • The offer includes a waiting window of [60] minutes after the landing time without extra cost. Efforts will be made to ascertain flight delays before the driver departs for the airport, no obligation is made.
  • Upon acceptance of the offer, you will receive an email confirming your booking. Review your booking confirmation thoroughly and notify Crete Luxury Taxi immediately of any inaccuracies. Delays or costs arising from incorrect information are not the responsibility of Crete Luxury Taxi.
  • Payment options include credit card, debit card and cash. All payments are made at the end of each transfer to the driver unless you will be asked to make a payment 24 hours before.

The Service

  • The conduct of all passengers during the journey falls under your purview. In the unlikely event of any passenger causing the vehicle to be soiled, a cleaning fee of 80 € will be applied.
  • Consumption of food, beverages, and/or smoking is strictly prohibited within the confines of the vehicle.
  • For the safety of all young travellers, it is mandatory to appropriately restrain children based on their age, weight, and height. Ideally, parents should provide and install suitable child seats. The driver may retain such seats for use on the return journey.
  • Crete Luxury Taxi adheres strictly to passenger limits defined by its insurance and licensing. Exceeding these limits is not permissible.

Cancellations

In the event of needing to cancel your booking, kindly reach out to Crete Luxury Taxi at your earliest convenience. If a cancellation occurs after dispatching the vehicle, a charge may apply. This charge will be determined by the distance or time covered by the allocated driver before the cancellation takes effect. Generally, airport journeys are dispatched up to 3 hours before the scheduled flight arrival and 5 hours before the scheduled flight departure, while local journeys are typically dispatched up to 2 hours before the appointed time.



If you do not receive an email confirmation of your cancellation from our company, it is possible that we have not received your message. In such instances, please reach out to us by calling the following number: +30 6932 20 71 42

Non-Show Policy

  • “Non-show” refers to a situation where the customer is not present at the designated point on the specified date at the agreed-upon time.
  • In the event of a non-show, the transfer will be billed in full, as if the service were successfully executed.
  • If the customer has only paid a partial amount of the total and fails to appear for the transfer, the remaining balance will be charged to the customer’s card. If the customer has paid nothing for the transfer, then the driver will report it to the tourist police with all the documents, to take the money.
  • If, during the online booking process, the customer provides an incorrect address or time of departure, or fails to provide an address at all, the “no-show” rule will be applied.
  • It is the customer’s responsibility to furnish a pickup address that is accessible to the selected vehicle.

Liability

  • Crete Luxury Taxi will make every reasonable effort to ensure your timely arrival at the destination. However, it shall not assume liability for losses incurred due to delays caused by road or traffic conditions beyond its control during the journey. Under no circumstances shall Crete Luxury Taxi be held liable (whether in contract, tort, or otherwise) for the loss of profits, business, or any indirect or consequential losses.
  • All luggage is transported entirely at your own risk.
  • Crete Luxury Taxi reserves the right to cancel all services and issue refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather, terrorist attack, or other circumstances beyond its control. If a breakdown occurs during your journey, Crete Luxury Taxi will make every effort to arrange an alternative vehicle to complete the journey promptly.
  • You are responsible for indemnifying Crete Luxury Taxi against all losses, costs, damages, and expenses arising from the actions or omissions of any passenger in your party.
  • Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default, fraudulent misrepresentation, or any other instances where such limitation is deemed unenforceable by applicable law.

Termination

Crete Luxury Taxi reserves the right to reject or terminate any booking promptly if it poses a risk of harm, violence, or abuse to any driver or vehicle, either by you or any passenger in your party. In such cases, all passengers will be requested to exit the vehicle at the earliest safe opportunity. No refunds will be issued if the journey is terminated midway through the hire.

Miscellaneous

  • Crete Luxury Taxi retains the option to subcontract its responsibilities under this Agreement. Conversely, you are prohibited from assigning, transferring, or delegating any of your rights or obligations under this Agreement.
  • Crete Luxury Taxi holds the authority to modify these terms and conditions at any time by posting changes online. It is advised to regularly review these terms to stay informed of any alterations. All existing bookings will be honoured at the quoted rate or the applicable rate in effect at the time of booking.
  • Crete Luxury Taxi will handle, process, and utilize all information about your details to the requirements of the Data Protection Act 1998.
  • This Agreement, along with any accompanying quotation, constitutes the comprehensive understanding between you and Crete Luxury Taxi regarding its subject matter. In case of any disparity between the terms of this Agreement and the quotation, the terms of this Agreement shall take precedence.
  • No provision in this Agreement is intended to confer benefits upon any third party, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. No third party shall possess the right to enforce any rights under this Agreement unless otherwise explicitly agreed upon in writing.

Transporting Children

Infants and children are deemed passengers, and the customer must inform the company about the age of the infant/child. This information is essential for selecting the appropriate seat to ensure their safety. We will provide you with extra seats at no extra cost.